Privacy Policy
Last updated: November 11, 2025
Ozneat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property maintenance service platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Personal Information
We collect the following personal information when you use our services:
- Account Information: Name, email address, password (encrypted)
- Contact Information: Phone number, mailing address
- Property Information: Property addresses, property type, property size
- Service Information: Service preferences, booking history, service frequency
- Payment Information: Billing address (payment card details are securely processed and stored by Stripe, not on our servers)
Authentication Data
When you create an account or sign in using Google OAuth, we collect authentication data including your Google profile information (name, email, profile picture) as permitted by your Google account settings.
Automatically Collected Information
When you use our platform, we automatically collect:
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and security
We use the information we collect for the following purposes:
Service Delivery
- Process and fulfill service requests and quotes
- Schedule and coordinate property maintenance services
- Communicate with you about your bookings and services
- Provide customer support and respond to inquiries
Payment Processing
- Process payments for services through Stripe
- Manage subscriptions and recurring billing
- Generate invoices and billing records
- Handle refunds and payment disputes
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Monitor and maintain platform security
- Prevent fraud and unauthorized access
Communication
- Send service confirmations and updates
- Provide quote notifications and booking reminders
- Send important account and service notifications
- Respond to your questions and support requests
We use trusted third-party service providers to help us deliver our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Payment Processing - Stripe
All payment transactions are processed by Stripe. We do not store your complete credit card information on our servers. Stripe maintains PCI-DSS compliance for secure payment processing. View Stripe's privacy policy at: https://stripe.com/privacy
Email Services - Resend
We use Resend to send service emails, notifications, and communications. Your email address and related communication data are processed through Resend's infrastructure.
Authentication - Google OAuth
When you sign in with Google, we use Google's OAuth 2.0 authentication service. We only access the information you authorize through your Google account settings. View Google's privacy policy at: https://policies.google.com/privacy
File Uploads - UploadThing
If you upload files or images (such as property photos), these are processed and stored through UploadThing's secure infrastructure.
Database Hosting - PostgreSQL/Vercel
Your data is stored in a PostgreSQL database hosted on secure cloud infrastructure. We implement industry-standard security measures to protect your data.
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
- Password Security: Passwords are hashed using industry-standard algorithms and never stored in plain text
- Access Controls: Strict access controls limit who can access your personal information
- Regular Security Audits: We regularly review and update our security practices
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant Stripe
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies We Use
We use cookies and similar tracking technologies for the following purposes:
- Authentication Cookies: To keep you logged in and maintain your session
- Security Cookies: To detect and prevent security threats and abuse
- Preference Cookies: To remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform, including authentication.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Information is retained while your account is active
- Closed Accounts: After account closure, we may retain certain information for up to 7 years for legal, tax, and accounting purposes
- Payment Records: Transaction records are retained as required by financial regulations
- Communication Records: Service communications may be retained for customer support and quality assurance
Depending on your location, you may have the following rights regarding your personal information:
Australian Privacy Principles (APPs)
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Complaint: Lodge a complaint about our handling of your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us at: support@ozneat.com
We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ozneat.com and we will delete such information.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted third-party service providers who assist us in operating our platform (payment processing, email services, hosting) under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business (you will be notified via email and/or prominent notice on our platform).
With Your Consent
With your explicit consent for any other purpose not listed above.
Your information may be transferred to and maintained on servers located outside of Australia, including in countries where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our platform
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all reasonable requests and inquiries within 30 days.
By using Ozneat's services, you acknowledge that you have read, understood, and agree to this Privacy Policy.